Will I / my customers be able to buy TM6 in the future?
Never say never but for now, TM6 sales will end on June 2nd to make way for the TM7.
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My Consultant didn’t receive their survey at the close of their Loan & Earn Program (5 days after their 60DP end date). What do they do?
Please check your junk mail as a first port of call. If it’s not there, raise a case in The... -
I want to change my mind on the survey response given at the close of my Loan & Earn program. What do I do?
It is not possible to return to the survey and re-submit your answer. Please raise a case in The Hub... -
How long do I have to send back my appliance after I finalise my order and receive the return label?
Customers have 10 days to return their trade in appliance after finalising their order. -
What happens if I generate a major appliance Quick Order link but my customer only returns a minor appliance?
All returns will be checked at our warehouse so it is important the information provided is correct. If a customer... -
What are the tiers of this Trade Up and how can my customer know which is which?
There are 3 different tiers, a Thermomix® appliance trade with get you a $680 AU / $700 NZ trade in... -
What are the tiers of this Trade Up and how can my customer know which is which?
There are 3 different tiers, a Thermomix® appliance trade with get you a $680 AU / $700 NZ trade in... -
What kind of appliance is a Minor Appliance?
A minor kitchen appliance must have a minimum RRP of $100. It can be any brand but must be one... -
What kind of appliance is a Major Appliance
A major kitchen appliance must have a minimum RRP of $380. It is considered major due to its cost, capability,... -
My TM5 Customer currently has a Cookidoo 2.0 subscription. What happens when they apply their new 6 month Cookidoo that comes with their TM6?
The Cookidoo(R) 3 month subscription that comes with a TM6 either offers new Cookidoo members 3 months of Cookidoo 3.0...