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  4. My Consultant didn’t receive their survey at the close of their Loan & Earn Program (5 days after their 60DP end date). What do they do?
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  4. My Consultant didn’t receive their survey at the close of their Loan & Earn Program (5 days after their 60DP end date). What do they do?
  1. Home
  2. TM7
  3. My Consultant didn’t receive their survey at the close of their Loan & Earn Program (5 days after their 60DP end date). What do they do?
  1. Home
  2. Thermomix TM6
  3. My Consultant didn’t receive their survey at the close of their Loan & Earn Program (5 days after their 60DP end date). What do they do?

My Consultant didn’t receive their survey at the close of their Loan & Earn Program (5 days after their 60DP end date). What do they do?

Please check your junk mail as a first port of call. If it’s not there, raise a case in The Hub and the team will manually re-send it.

Please follow the below process:
Case Type: Enquiry
Case Reason: Helpful Harry
Subject: Change of mind for End of Loan Earn 3

Case Type: Enquiry
Case Reason: Helpful Harry
Subject: End of Loan Earn 3 Survey Not Received

Updated on May 6, 2025

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