30 Day Money Back Guarantee

Will the Gift with Purchase be sent with the Thermomix?

Yes, the GWP still applies. If a Customer decides to cancel their order, they are required to return both the...
The GWP at the time involves a TheMix Shop Gift Card. What happens if my Customer has already spent all or some of their gift card?

We will refund to customers their purchase price minus any used balance of the $350 gift card. Any unused balance...
If my customer returns their Thermomix do I still receive my Wuppertal and ThermoFest qualification points.

No. If a customer cancels their Thermomix order, any points attributed for incentives will be deducted from a Consultant’s tally.
My Customer wants to exercise the 30 day money back guarantee and return their Thermomix, what do they need to do?

To be eligible for a claim under the Guarantee, a Customer must: • be the original purchaser; • have purchased...
My Customer has used the Thermomix extensively but decided it isn’t for them. Can they still return their Thermomix?

Yes. The Thermomix can have been used but must be in a good working order without any scratches or other...
Does my Customer need to send their Thermomix back in the original packaging?

Yes, part of the T&Cs is for the Thermomix to be returned in its original packaging along with all included...
When is my Customer’s money refunded after they exercise the option to cancel?

Once a Customer’s Thermomix® is received and checked, their refund will be processed and confirmation provided to them within thirty...
Is this offer available to all sales, including Trade Ups?

No – this offer is not available for any Trade Up sales or EARN agreement sales.
Does my customer have to pay for return shipping?

No, we will cover the cost of return shipping, as long as they meet the terms and conditions of the...
What happens if my customer wants to return after 30 days?

The offer expires after 30 days from the date of purchase. It only applies to change of mind and does...
What dates are the offer available from?

For TM6 purchases made from 9am AWST Thursday 5th December until 11.59pm AWST Monday 23 December 2024. Subject to the...
If a Consultant completes a delivery on a website no-Consultant sale and then the customer returns their TM6, what happens to the delivery commission?

As per the current process on cancellations in the cooling off period, if the customer returns the TM6, then any...
Will this be available for website-sales-no-Consultant?

All offers are available to all sale types. A Consultant will still be allocated the lead to action the Customer...
If my customer returns their Thermomix will I still receive my commission payment on the sale?

No. Commission will be recovered if a Customer returns their Thermomix and receives their money back.