Is it possible to remove the food from the bowl if the Thermomix is locked?
Please do not attempt to force the locking mechanism as it cannot be released and further damage may be caused. ...
FAQ's
-
-
What are the bank account details for The Mix Australia?
Bank Account Details – Australia Bank: NAB Morley Account Name: The Mix Australia BSB:... -
What are the bank account details for Vorwerk New Zealand Limited?
Vorwerk New Zealand Limited Bank Account Details Bank: BNZ Account Name: ... -
Can I change my 60 day program dates?
Under some extenuating circumstances minor adjustments can be made prior to the commencement of the 60 day program. However once... -
What is Thermomix in Australia’s policy on refunds?
Thermomix in Australia’s policies in relation to refunds and replacements accord with its obligations under the Australian Consumer Law. -
What is ‘My Rewards’?
My Rewards is a comprehensive rewards and recognition program to encourage Consultant retention, improve sales performance, and rewards Consultants for... -
Who is the ‘My Rewards’ program open to?
The program level is open to all Consultants on commencement of their 60 Day Program. -
As a Consultant, when am I eligible to commence the My Rewards program?
Consultants are eligible to commence the My Rewards program on the first day of the calendar month following the conclusion... -
Once an existing Consultant has chosen their My Reward option, who do I communicate this to?
Please email support@thermomix.com.au clearly outlining the option that has been selected. -
What if I don’t achieve the sales required on the EARN program? Do I have to pay the balance?
You will be advised of your options at the end of the incentive period. -
Can the TM6 spatula be used with the TM31?
Yes, the TM6 spatula can be used with the TM31. -
Will the TM6 connect to mobile hotspots?
The TM6 WiFi or bluetooth connection will enable the TM6 to connect to mobile hotspots. -
Are all the plastic parts of the TM6 that have contact with food BPA-free?
Yes, all the plastic parts of the TM6 that have contact with food are BPA-free. -
How do I create my own curated collections?
Go to the ‘My recipes’ section on Cookidoo. Under the ‘Collections’ header at the bottom of the page on the... -
With the registration process, is the serial number built into the TM6 or does it need to be manually entered?
The serial number of the TM6 is automatically added to your Cookidoo profile when you log into Cookidoo from a... -
Do I have to register my Cookidoo account online or can I do it directly on the screen of my TM6?
If you are registering your Cookidoo account for the first time, you will need to register online via the Cookidoo... -
When I register my TM6 appliance to my Cookidoo account can I do that online or directly on the screen of my TM6?
You will need to register your Cookidoo account on the screen of your TM6 which will link the serial number... -
When I try and log into my Cookidoo account on my TM6 I receive a service code error C650. What should I do?
Check your language and country setting. The language should be set to English (Australia) or English (New Zealand) and the... -
Does Thermomix have insurance that covers a Thermomix between it being delivered to a Consultant and the Consultant delivering the Thermomix to a Customer? (AU)
Our policy covers goods stored on behalf of customers at a Consultant’s home for up to 14 days – provided... -
I gave my TM6 to my friend to use, but I didn’t log out of my Cookidoo account first. She’s got her own Cookidoo account so why can’t she log in on her TM6?
Make sure if you give your TM6 to someone else that you log out of your Cookidoo account and also unlink... -
If I’m offline and not connected to Cookidoo, and I do a factory reset of my TM6, will I still be able to log in to Cookidoo on my TM6 with my log-in credentials?
Yes you will be able to log back into Cookidoo on your TM6 using the same log-in credentials. If you... -
I’m a Consultant and forgot to log out of my Cookidoo account before using a different TM6. What should I do?
Log on to your Cookidoo account and unlink the device (TM6) from your Cookidoo account. You can then add the new... -
My friend is going to lend me her TM6 and I already have my own Cookidoo account. What do I need to do?
Before your friend gives you their TM6, make sure they first log out of Cookidoo on their TM6 and also unlink... -
When cooking with my TM6 using High Temperature mode, I’ve noticed caramelisation occuring at the bottom of my bowl. Should this be happening?
Yes. Chefs and recipe developers know that when cooking at high temperatures the deeper and darker the caramelisation, the more... -
How do I unlink a Thermomix (TM6) from Cookidoo?
There are two options available to you: Option 1 – from the Thermomix – the Thermomix is connected to Cookidoo... -
How do I use the Thicken mode on my TM6?
Place all the required ingredients into the TM6 mixing bowl. On the screen of your TM6, click on the Thicken... -
Can I access the Thicken mode on my TM5?
No, the Thicken mode is only available on the TM6 but you can still use guided or manual cooking on... -
How do I use the Rice Cooker mode on my TM6?
Place between 200g-500g of long grain rice or bulgur with double the amount of water then add ½-1 Tablespoon of... -
Can I only cook rice using the Rice Cooker mode?
As well as rice you can also cook grains like millet, bulgur or spelt in the mixing bowl. For the... -
Can I make my custard at a Cooking Experience using Thicken mode?
The Custard in the Cooking Experience usually takes 7 minutes. The same ingredients work using the Thicken Mode but it...