Can I sign-up on a customers behalf?
No. Customers should sign up themselves as they need to accept the terms and conditions to join the program. There...
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MyMix Rewards
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Can I join the promotion?
No, MyMix Rewards is only open to customers. Consultants are beneficiaries of the program through increased customer interactions. -
What if I was a member of the program as a customer, and then became a consultant? Will I still be able to access my points and vouchers?
When you become a Consultant, your MyMix Rewards membership will be paused. Instead of earning points as a customer, you... -
Will a customer that signs up at one of my Cooking Experiences and purchases their TM6 receive points for their TM6 purchase?
Customers earn points for purchases they make via TheMix Shop. Certain products, including TM6 machines are excluded from earning points... -
What if my customer signs up to the program at another CL’s demo – will I still receive the complementary commissions from the redemption of their welcome gift voucher when they make a purchase?
There is no change to the application of complementary commission on MixShop purchases. Where the customer has either nominated you... -
Will consultants get notifications when someone signs up to the rewards program?
Consultants can see via a Customer’s Account Record in The Hub whether they have joined the Loyalty program. -
Will customers still receive their discount voucher at the delivery briefing?
No, after the launch of MyMix Rewards the delivery event discount voucher offers will be removed. Instead we will be... -
My customer booked their delivery event in before MyMix Rewards was launched and thought they would be receiving the discount voucher. Can they still get it?
No, after the launch of MyMix Rewards the delivery event discount voucher offers will be removed. Delivery Event surveys completed... -
Is the Delivery Event voucher being replaced?
Customers who are not already members will be able to sign up to MyMix Rewards through the delivery event survey... -
If my customer signed up for the Rewards with Thermomix promotion in NZ, can they now join the MyMix Rewards program and receive another welome voucher?
Yes. The Rewards with Thermomix promotion was a separate offer and members of that promotion may now sign up to... -
Is there a way I can see which of my customers in NZ signed up for Rewards with Thermomix promotion, so I can now let them know that MyMix Rewards is available?
Yes, NZ consultants can view their customers via the “Loyalty POC Customers” Accounts Record list view available in The Hub. ... -
How can I see which Customers have signed up for the promotion?
You can view whether a customer has signed up via their Account record. In addition, you can see a list... -
Do any exclusions apply to the Vouchers issued?
Vouchers cannot be redeemed on Thermomix® TM6, Host Rewards, Gift Cards, Cooking Classes, Limited Time Offer (LTO) products, shipping and... -
How long are Vouchers valid?
The $15 Welcome Gift voucher, the $10 Rewards Voucher and the $10 Birthday Voucher are all valid for 90 days... -
Can customers redeem multiple vouchers at once?
Our system only allows for one voucher to be redeemed at any time. -
Can customers save their points for a higher value voucher?
Vouchers are automatically issued after 150 points have been accumulated. -
If my customer had a large order recently will we go back and provide points for that order?
Customers will start accruing points only once they have joined MyMix Rewards. Points are not backdated for past orders. -
Can a customer use their MyMix Reward voucher in conjunction with any other voucher?
Our system only allows for one voucher to be redeemed at any time.