Which appliances are eligible to Trade In?
A full list of eligible appliances are available on our website. See these links: AU https://thermomix.com.au/pages/trade-up/ NZ https://thermomix.co.nz/pages/trade-up
The Best Ever TM6 Trade Up
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What about my customers who have already bought TM6 with best ever bundle? Can they change to this Trade Up offer?
If your customers are still in their cooling off period, they are able to change over to this offer if... -
Do Trade Up sales count to ThermoFest points and my earning TM7?
Yes, Trade Up sales count for all incentives you are currently earning. -
What happens to the returned appliances?
All returned Thermomix will be recycled. Where possible, other returned appliances will also be recycled or disposed of responsibly. Please... -
Can a customer trade up their TM31?
Yes, this is applicable to all older model Thermomix. -
My customer has a previous model spare BBL. Do they need to return it?
The second Bowl, Blade and Lid set, doesn’t need to be returned. Please remind your customers that Thermomix® Bowls, Blades... -
My Customers machine is currently at the Service Center, can they choose to Trade Up rather than repair?
If the service has not yet been carried out, the Customer will be offered the chance to trade up. -
Can I buy a refurbished returned machine?
No, this option is not available. -
How does the return process work?
You will issue one of three Quick Order links to your customer, based on which eligible appliance they will be... -
What does my customer have to return?
For non-Thermomix(R) appliance returns, customers will need to return all parts and accessories relevant to that product. Please be aware... -
My customer is missing a part/accessory, can they still trade up?
Yes. Customers are asked to return their existing Thermomix® with the complete Bowl, Blade and Lid (BBL) set, and ideally... -
My customer’s Thermomix® is not working. Can they still trade up?
Yes. The Trade-up offer is open to anyone with an older model Thermomix® or any other eligible appliance to return. -
My customer purchased secondhand are they eligible to trade up?
Yes. The Trade-up offer is open to anyone with an older model Thermomix® or any other eligible appliance to return. -
If a guest at a Cooking Experience decides to trade up, is the host eligible for Host Rewards?
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Is there a limit of trade ups per person?
No, customers with multiple Thermomix® or other appliances to return access the trade up offer for each one. -
Is there a gift with purchase available with Trade Up?
Yes, this offer includes an incredible Gift with Purchase – a second Bowl Blade Lid set, Cutter, Spiralizer, Blade Cover... -
My customer is interested in joining the business, can they take advantage of trade up with the EARN Program?
Your customer can access the Trade Up offer to purchase their new TM6 but it can not be in conjunction... -
What happens to the Thermomixes which are returned?
All returned Thermomix will be recycled. Where possible, other returned appliances will also be recycled or disposed of responsibly. Please... -
Do I get paid full commission for Trade Up sales?
Yes. All consultant generated sales receive full commission. -
What if my Customer has an appliance to return that is not listed?
If a customer has an appliance that is not included in the definition of minor or major appliance then it... -
My customer just paid to have their existing Thermomix serviced and if they’d known about this offer they wouldn’t have had it repaired. Can they get a refund?
Unfortunately we can’t give a refund for the service already performed on an existing Thermomix service case. The Trade Up... -
Are all payment options available for Trade up offer? (except EARN)
No, Direct Deposit, Easy 3 and EARN are not available with the Trade Up Offer Promotion. -
Can Commercial customers take up the Trade up offer?
Yes! Commercial orders should be placed following the existing process in QRG26. In the Description field of the case, Consultants... -
Can a family member take my old Thermomix® / other appliance to the post office?
Yes, once you purchase your Trade-up TM6 you’ll receive an email with the instructions of how to return your old... -
Can I trade-in a TM3300, TM21 or TM31 for a new TM6
Yes, any older model Thermomix® is eligible. -
I use my Thermomix® every day and live near a service centre or head office. Can I drop off my old appliance and pick up my new TM6?
No. We’re not able to fulfil this Trade-up offer via our Service Centres or offices. -
Can I take part in the Trade-up offer as a consultant?
As a Consultant you are eligible to participate in the Trade-up offer but need to follow a manual process. Consultants... -
When a customer registers for for Trade Up on the website – are their details crossed referenced to ensure they are allocated to their CL?
When Customers register their interest for Trade Up and select their Consultant from the dropdown list, a lead will be... -
My Customer’s Thermomix has been damaged in a house fire. Can they trade it in?
Yes. The Trade-up offer is open to anyone with a Thermomix® or other eligible appliance to return – no matter... -
What is the process for an NDIS-funded Trade Up?
Orders for NDIS-funded customers wishing to take advantage of the Trade Up offer must be lodged manually following QRG27a (which...