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The Best Ever TM6 Trade Up

The Best Ever TM6 Trade Up

If I have already paid to have my Thermomix® serviced, after receiving the quote for repairs I have changed my mind and now want to trade up. Can I be refunded my service fee?

No, a refund of the service fee will not occur as the service team have already spent labour time assessing...
My Customer has just sent their Thermomix® in for a service. Which trade up deal will they be offered?

From 6 May – 2 June 2025 inclusive, our Customer Service team will be extending this offer to customers sending...
My TM5 Customer currently has a Cookidoo 2.0 subscription. What happens when they apply their new 6 month Cookidoo that comes with their TM6?

The Cookidoo(R) 3 month subscription that comes with a TM6 either offers new Cookidoo members 3 months of Cookidoo 3.0...
What kind of appliance is a Major Appliance

A major kitchen appliance must have a minimum RRP of $380. It is considered major due to its cost, capability,...
What kind of appliance is a Minor Appliance?

A minor kitchen appliance must have a minimum RRP of $100. It can be any brand but must be one...
What are the tiers of this Trade Up and how can my customer know which is which?

There are 3 different tiers, a Thermomix® appliance trade with get you a $680 AU / $700 NZ trade in...
What are the tiers of this Trade Up and how can my customer know which is which?

There are 3 different tiers, a Thermomix® appliance trade with get you a $680 AU / $700 NZ trade in...
What happens if I generate a major appliance Quick Order link but my customer only returns a minor appliance?

All returns will be checked at our warehouse so it is important the information provided is correct. If a customer...
How long do I have to send back my appliance after I finalise my order and receive the return label?

Customers have 10 days to return their trade in appliance after finalising their order.