What happens if the Thermomix return label isn’t scanned within the 10 business days of the finalisation of the order?
If this occurs, the customer will be contacted to ensure they don’t wish to proceed. If this is the case,...
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- TM7 Trade Up March 2026
TM7 Trade Up March 2026
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When will my customer’s new Trade-Up TM7 be dispatched?
Your customer’s new Trade-Up TM7 will be dispatched once their older model Thermomix has been scanned at the post office.... -
If someone is given the TM6 Buy Back price and the TM31 is in the box, what action are we taking, if any?
Returned Thermomixes will be checked on receipt at our warehouse. If a customer has not returned a Thermomix that corresponds... -
Can I trade in other appliances that aren’t Thermomix?
This Trade Up offer is a buy-back offer for older model Thermomix only. No other appliances can be traded in. -
If my customer changes their mind after sending their Thermomix back, can they cancel?
We cannot return your customer’s Thermomix® if they have already sent it back. However, if they have not sent it... -
When will the 2nd BBL arrive, if the customer chooses to add this to their Trade Up order?
Currently, the 2nd TM7 bowls for this offer are expected to be dispatched in June 2026. -
Will there be new Trade Up assets for Consultants to share on their socials?
Yes, head to Unleashed for updated TM7 Trade up article, social assets and Trade Up flyer. Please note, the Payment... -
Will there be Unconnected customer leads with this campaign?
No, due to the short period of this promotion, Unconnected leads will not be part of the campaign. -
How do I update the Leads in The Hub?
Refer to the Consultant Trade-Up Resource Guide (updated as of 17 Nov 2025) for guidance on how to update TheHub... -
My customer purchased secondhand are they eligible to trade up?
Yes, the Trade up offer is open to anyone with an older model Thermomix®