When do we get to see one/use one?
Your time to get hands-on will come at Training in June (28-29 June). However, we are expecting units to arrive...
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TM7
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If my customer cancels their TM6 order what happens to my commission and points from that sale?
Aligned with our standard practice, commission will be recovered from any cancelled sales, and those sales will not then contribute... -
What happens if one of my recruits decides not to continue with their sale and the business?
Aligned with our standard practice, commission will be recovered from any cancelled sales, and those sales will not then contribute... -
How does pre-ordering the new Thermomix® work?
Once pre-sales are available in April, if you are already in touch with a Thermomix® Consultant, they will be able... -
When can I earn one?
There will be opportunities for all Thermomix Consultants to earn a TM7. If you joined the team from 27 February,... -
Do TM7 pre-sales count for ThermoFest points?
Pre-Sales orders are treated as standard closed sales, attracting commission and count towards all incentives, unless expressly excluded. -
Can I / my customer get a TM7 quicker if I became a Consultant?
Our Consultant team will have an opportunity to earn the TM7 prior to its launch. Reach out to your Consultant... -
Will the TM7 be compatible with voice-activated devices like Alexa?
Currently, voice recognition functionality is not part of TM7. -
What happens if a Consultant has been inactive for an extended period?
We want to support every Consultant to be active in their business. Your TL and BDM are here to support... -
I purchased my Thermomix before 13 Feb, what choice do I have?
Consultants who purchased their Thermomix prior to 13 Feb have been sent an email detailing the choices available to them. ... -
How should I explain the benefits of the TM6 if my friend bought one just before the TM7 was announced?
At Vorwerk, part of our commitment to innovation and continuous improvement is that we are continually working on technology to... -
I can’t access the streamed recording on 16 Feb / I didn’t get the link to the streamed recording.
Open to field and in-house team only: Here’s the link and password: https://protect.checkpoint.com/v2/r04/___www.lovebrand-event.com/250216/au/nz___.Y3A0YTp0aGVtaXhhdXN0cmFsaWE6YzpvOjk3N2FmNDU2OGYxMTg1NGZmYzM5N2I4NzkxNmNiOTk4Ojc6NGM0NjpmYjc1MzkxZTBhM2U3ODQyOTVlMDkxN2ZjMDBmNDgyYjhkNTQzMDE1ZTU3ZDA0M2NiOWM2Y2UxM2FmZWQ1YmY0OnQ6VDpO Password: cosy Once you input the password,... -
Is a deposit required when participating in promotional programs?
There is no deposit required with our ‘Come join the fun’ offer, available to new Consultants starting their business between... -
Can I return my TM unit during the trial period without purchasing it?
With our “Come join the fun” program new Consultants starting their business between 4 March and 30 April are able... -
Will I still receive my commission if I leave the business?
Commissions are paid for sales closed outside of the Loan & Earn promotion. Refer to recruitment promotion T&Cs for further... -
What is the deadline for deciding to participate in special earnings programs?
Our ‘Come join the fun’ program for new Consultants is for new Consultants, starting their business between 4 March and... -
Are the conditions the same if I sign up for a program later than others?
Our promotions are subject to change and terms and conditions. The ‘Come join the fun’ program is the current offer... -
Is the TM6 included in sales programs during the TM7 launch?
Yes, earning opportunities for both the TM6 and TM7 are included in our ‘Come join the fun’ program. Chat to... -
When will regular recruitment resume?
Recruitment continues now! We are excited to welcome new Consultants to the team. Work with your Team Leader to support... -
What happens if I don’t sign a new CAF?
All existing Consultants will be invited to re-sign their Consultant Application Form (CAF) in March. Those who choose not to... -
When will recruitment restart following the TM7 launch?
Recruitment continues now! We are excited to welcome new Consultants to the team. Let your leads know to be ready... -
Will there be a change in my contract with the introduction of the TM7? Will I need to sign a new one?
The Consultant Application Form has been updated to include Pre-Sales. In Australia, there have also been slight amendments to the... -
I received a TM7 lead before pre-orders. What do I do?
This is likely due to the customer filling out the TM6 form on the website, believing it referred to TM7.... -
I had just joined under the Earn 3 program, can I swap to the Loan Agreement?
The Loan and Earn 3 offer is only available for new Consultants who sign their CAF after 27 Feb 2025... -
What happens if I join under the Loan and Earn 3 program but don’t make any sales
Each sale you close under the Loan and Earn 3 program provides you with the opportunity to purchase the TM6... -
Why doesn’t the Loan and Earn 3 TM6 come with the Gift with Purchase?
The Loan and earn 3 offer is a very attractive opportunity and we are unable to include the GWP with... -
If a customer wants to purchase a TM6 after seeing a TM6 demo in the past after the Launch of TM7, what are their options?
TM6 is currently the only Thermomix® available for sale in Australia and New Zealand. So customers are free to order... -
When can I expect delivery?
With global demand soaring, orders will be delivered first come, first served – so the sooner your customer orders, the... -
I didn’t receive the email with the information to re-sign my CAF. What should I do?
Please reach out to Helpful Harries with a case. Case Type: Enquiry Case Reason: Helpful Harry Subject: Re-send CAF –... -
Why are some recipes appearing differently on Cookidoo? They now don’t have solid ingredients added through hole in mixing bowl lid or aid of spatula through hole in mixing bowl lid.
In preparation for the launch of TM7, the Recipe Team are busy at work updating recipe methods to be compatible...