My customer bought 2 TM7s, will they get 2 x 3-month trials?
Each customer will receive one 3-month trial, regardless of how many TM7s they buy.
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My customer had a Cookidoo 1-month free trials some time ago but I did not sign up to an auto-renewal membership. Do they get the free trial?
Yes, they will as they have never had a paid subscription. -
How can my customer determine whether they are eligible for the free trial with TM7 purchase?
Log into to Cookidoo and navigate to Account Information. If your membership type is “Regular”, they are not eligible for... -
My customer purchased prior to 11.59pm AWST 15 March, has logged into their TM7, but hasn’t activated their trial yet. Can they still activate after 16 Mar?
Yes, if they have logged in prior to 16 March, and if they have a message appearing on their home... -
My customer has a Cookidoo 2.0 subscription. They’ve never had 3.0. Are they eligible?
They will not be eligible for the free trial as they have a paid active subscription. -
When do the changes commence?
The changes apply from 12am AWST 16 March 2026. -
What is the process if a customer purchased their TM7 prior to the cut off but didn’t receive their appliance in time to activate the trial?
As long as they don’t have an active subscription already, they will be provided with a 3-month voucher to use... -
Will the refurbished TM6s on TheMix Shop include the 3-month trial.
No, the 3-month trial is available only on eligible TM7 purchases. -
My customer bought their TM7 prior to 16 March and have not received the 3-month trial.
The customer or Consultant can create a case via Customer Service who can provide them with a 3-month voucher to... -
Why is this change happening?
As part of a global change around the world, we will be offering the Cookidoo free trial only to customers... -
My customer bought and logged into my TM7 prior to 16 March, but I haven’t activated the free trial yet. Can I still get this offer?
Yes, as long as they’ve logged into Cookidoo® on your TM7 prior to 16 March, and have a message appearing... -
Where can my customer find info about this?
Our website will be updated from 9am AWST 24 February on the Cookidoo page, the TM7 product page, the TM7... -
What language do I need to use when talking about the 3-month trial from 16 March?
It is important to stress this is a “free trial” not a “free subscription” and for eligible new customers in... -
What counts as previously having held a paid subscription?
Anyone who has held a previous or active auto-renewal subscription with any version of Cookidoo®. This includes those customers who...