Does this money back guarantee offer apply with the promotional Thermomix® Cutter+ $50 bundle offer?
Yes, the Bundle offer still applies. If a Customer decides to cancel their order, they are required to return both...
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If my customer returns their Thermomix® will I still receive my commission payment on the sale.
Commission will be recovered if a Customer returns their Thermomix® and receives their money back. -
If my customer returns their Thermomix® do I still receive my ThermoFest qualification points.
If a customer cancels their Thermomix® order, any points attributed for incentives will be deducted from a Consultant’s tally. -
If my customer returns their Thermomix® and my December incentives have already been dispatched, do I have to return them?
No, if your incentives have already been dispatched we will not request you return them. -
My Customer wants to exercise the 30 day money back guarantee and return their Thermomix®, what do they need to do?
To be eligible for a claim under the Guarantee, a Customer must: • be the original purchaser; • have purchased... -
My Customer has used the Thermomix® extensively but decided it isn’t for them. Can they still return their Thermomix?
Yes, the Thermomix® can have been used but must be in a good working order without any scratches or other... -
Does my Customer need to send their Thermomix® back in the original packaging?
Yes, part of the T&Cs is for the Thermomix® to be returned in its original packaging along with all included... -
When is my Customer’s money refunded after they exercise the option to cancel?
Once a Customer’s Thermomix® is received and checked, their refund will be processed and confirmation provided to them within 30... -
Does my customer have to pay for return shipping?
No, we will cover the cost of return shipping, as long as they meet the terms and conditions of the... -
Does the guarantee cover any other items purchased from TheMix Shop?
No, this offer is exclusive to TM7 and the Cutter+ bundle item. -
Does this offer also cover faults or other problems?
This guarantee is for a change of mind only and does not apply where a customer wants to return any... -
Does this cover customers who bought from third parties?
No, this offer can only be taken up by the purchaser and they must have purchased from Vorwerk Australia and... -
What happens if my customer wants to return after 30 days?
The offer expires after 30 days from the date of purchase. It only applies to change of mind and does... -
What dates are the offer available from?
For TM7 purchases made from 9am AWST Tuesday 9 December 2025 until 11.59pm AWST Monday 12 January 2026. Subject to... -
What happens if they don’t have all the parts or the TM7 is scratched or damaged?
Please note that this Guarantee does not apply and your customer will be ineligible for a claim under this Guarantee... -
Where can my customer find all the details?
Please refer them to the offer landing page on our website. thermomix.com.au/pages/thermomix-30-day-money-back-guarantee or thermomix.co.nz/pages/thermomix-30-day-money-back-guarantee -
How will the refund be processed?
Wherever possible, it will be processed via the same method of payment used to purchase. -
If a Consultant completes a delivery on a website no-Consultant sale and then the customer returns their TM7, what happens to the delivery commission?
As per the current process on cancellations in the cooling off period, if the customer returns the TM7, then any... -
If a customer receives a TheMix Shop $100 referral voucher and then their referred customer returns their TM7, what happens to the voucher?
The referring customer will keep the $100 voucher even if the TM7 is returned -
If a tier 2 host reward has been sent to the host and the TM7 purchaser has returned their TM7, what happens to the host reward ?
The host reward will be retained by the host.