Support Central

Yes, the Bundle offer still applies. If a Customer decides to cancel their order, they are required to return both...

Commission will be recovered if a Customer returns their Thermomix® and receives their money back.

To be eligible for a claim under the  Guarantee, a Customer must: • be the original purchaser; • have purchased...

Yes, the Thermomix® can have been used but must be in a good working order without any scratches or other...

Yes, part of the T&Cs is for the Thermomix® to be returned in its original packaging along with all included...

Once a Customer’s Thermomix® is received and checked, their refund will be processed and confirmation provided to them within 30...

No, we will cover the cost of return shipping, as long as they meet the terms and conditions of the...

No, this offer is exclusive to the TM7 and the Cutter+ bundle or Blade Cover & Peeler (if applicable) only.

This guarantee is for a change of mind only and does not apply where a customer wants to return any...

No, this offer can only be taken up by the purchaser and they must have purchased directly from Vorwerk Australia...

The offer expires after 30 days from the date of purchase. It only applies to change of mind and does...

For TM7 purchases made from 10am AEST 29th July through to 11:59pm AEST 31st August 2026.  Subject to the T&Cs.

Please note that this Guarantee does not apply and your customer will be ineligible for a claim under this Guarantee...

Please refer them to the offer landing page on our website. thermomix.com.au/pages/thermomix-30-day-money-back-guarantee or thermomix.co.nz/pages/thermomix-30-day-money-back-guarantee

Wherever possible, it will be processed via the same method of payment used to purchase.

As per the current process on cancellations in the cooling off period, if the customer returns the TM7, then any...

This offer is not applicable for new recruits on EARN.