Are TM5 & TM31 customers able to access the features of Cookidoo 3.0? Important: For your eyes only and used in direct conversions or private messaging and emails exclusively. This includes no sharing...
Can I add some else’s recipes to my Cookidoo Created Recipes? (Eg Skinny Mixers, Jamie Oliver) Important: For your eyes only and used in direct conversions or private messaging and emails exclusively. This includes no sharing...
How much is Cookidoo increasing by? The Cookidoo 3.0 subscription is increasing to AUD$89 per year for new subscribers only
If my Customer is already subscribed to Cookidoo are they impacted? Customers who have already have a paid subscription to Cookidoo 3.0 are not impacted. NOTE: a subscription is only considered...
How is the trial period changing? From 29 July, new customers purchasing a TM6 will receive a 3 month free subscription to Cookidoo 3.0.
If my Customer purchases on 29 July, will they receive the 6 month or 3 month trial period? If the purchase on 29 July, the change will have already come into effect and therefore they will have access...
We recently earned Cookidoo Vouchers as incentives. Are these still valid? Yes, any Cookidoo vouchers issued are not impacted by this change. However, please ensure you have entered your payment details...
I earn a voucher for my Cookidoo® every year. Do I need to do anything? Even if you have an active Cookidoo® subscription via a trial or a voucher, you may not have set up...
What happens if my customer purchases before 21 July but their Thermomix doesn’t arrive in time for them to lock in their 6-month trial? Your customer can lock in the $69 Cookidoo® subscription price as early as they choose to. They do not need...
How long have I locked in the price for? If you have an existing Cookidoo(R) subscription and have enabled autorenewal of your subscription with up-to-date payment details, the price...
I am on a voucher/trial and trying to secure the price by adding my payment details. The Cookidoo® website says I will be charged immediately, but you are saying I won’t be. Which is it? Sorry for the confusion – this is a systems error on the Vorwerk managed Cookidoo® site. We are aware of...
What happens if I cancel my Cookidoo subscription? If you cancel your subscription and reactivate on or after 29th July you will be charged the increased price of...
I am currently on a free trial and would like to continue my Cookidoo® subscription at the old price. Do I have to start paying now? You can start your Cookidoo® subscription at any point in time before the price increase on 29th July to make...
Why is the price of Cookidoo® increasing? Due to rising costs, Vorwerk have announced a global price increase for new Cookidoo® subscriptions. On July 29th, the price...
How do I know what version of Cookidoo® I have? Log into your Cookidoo® account and click on My Recipes. If you can see Created Recipes, you have a Cookidoo®...
What if my customer orders on Quick Order and the Thermomix® is therefore delivered to me? If your customer orders on Quick Order before 21 July, please prioritise contacting them immediately upon receiving the Thermomix® TM6,...
Can I access Cookidoo® recipes without Wi-Fi? Yes, you can. Your 200 Manifesto recipes are automatically downloaded to your TM7, ready to cook offline. To access other...
How can I transfer a recipe from my smartphone to my Thermomix® TM7? With Thermomix® Software Release 1.2 or later, you can easily send a recipe from your smartphone directly to your TM7....
What technology does the recipe handover use? The recipe handover uses a combination of Bluetooth® and internet connectivity. Bluetooth® is used to detect if your TM7 is...
Do I need to set up anything on my TM7 to enable recipe transfer? After updating your TM7 to Software Release 1.2 or later, your device is ready to receive recipes – no additional...
What are the main benefits of the new recipe handover feature? Save time with 1-click transfer No need to interact with the Thermomix® machine More fluid and efficient cooking workflow Shows...
What is recipe handover and how does it work? Recipe Handover allows you to instantly send a recipe from your smartphone to your Thermomix® TM7 with just one tap,...
Do I need to pair my smartphone with my TM7 for recipe handover to work? No manual pairing is needed. If Bluetooth® is enabled and your smartphone is near the TM7, the system will automatically...
Can I transfer a recipe to a TM7 which is linked to another Cookidoo account? It is possible to enable this feature in “Settings > Remote Access > “Who is allowed to handover recipes? Everyone...
What is Remote Monitoring (RMI) and how does it work? Remote Monitoring (RMI) allows you to monitor long-running cooking activities (three minutes or longer) on your Thermomix® TM7 from your...
How do I check the status of my Thermomix® cooking activity remotely? You can check the status of your Thermomix® TM7’s cooking activity from your smartphone by using the Cookidoo® app. The...
Where can I find the cooking status in the Cookidoo® App? Look for the red badge on your profile in the “For You” page. Open your profile and from there, navigate...
Can I control cooking remotely or only monitor it? You can view and monitor the cooking process on your TM7 using your smartphone, but you cannot control or change...