Where do I see updates from Remote Monitoring on my phone?
You can see updates from Remote Monitoring in the following places: – Notifications on your smartphone, which may include live...
- Home
- Cookidoo
-
-
Do I need to be on the same Wi-Fi network as my TM7 for Remote Monitoring to work?
As long as your TM7 and smartphone are connected to the internet and linked to your Cookidoo® account with an... -
Is Remote Monitoring available for all Thermomix® models?
No, Remote Monitoring is exclusive to the TM7 model. -
How precise is the remote monitoring of Thermomix Cooking Activities?
Due to latency you may see timer differences of a few seconds. Depending on your mobile phone and internet connectivity,... -
What are Ingredient presets, and how do I use them?
Ingredient presets are predefined settings for chopping or steaming specific ingredients. Access them via the Manual Cooking icon or search... -
How do chopping presets work?
Choose an ingredient, the desired result (e.g., fine or coarse) and the quantity you want to process from the preset... -
What about steaming presets?
Select your ingredient (e.g., fish, potatoes, broccoli) and TM7 will use the best settings to preserve vitamins and minerals. The... -
Where can I find the ingredient presets?
You can access them via: The Manual Cooking section on your TM7, in the ingredients section under the modes. Or,... -
What’s the difference between chopping and steaming presets?
Chopping presets: Easily choose between different ingredient types, quantity, and in some cases different outcomes (coarse or fine) Steaming presets:... -
Can I still adjust the results if I prefer food softer or more cooked?
Yes! After the preset values are set in the mode, you can extend the steaming time to suit your personal... -
Why should I use presets instead of setting the values manually?
No guesswork — TM7 sets it all for you More consistent and professional results Saves time and improves cooking confidence... -
Is there a list of ingredients supported by the new preset feature?
Yes, a list is available directly on your TM7 within Manual Cooking section, right under the modes. Just browse or... -
Can I customise or save my own presets for ingredients?
No, custom presets are not supported but the predefined options cover a wide variety of ingredients and use cases. If... -
Are Ingredient Presets available for older Thermomix® models like TM5 or TM6?
No, Ingredient presets as such are only available on the Thermomix® TM7. For Thermomix® TM6 the Chop tool in the... -
What new features are included in the latest Cookidoo® software release 1.2 for TM7?
The Cookidoo® software release 1.2 for TM7 introduces several new features, including recipe handover from your smartphone to the TM7,... -
Who is eligible to use the new features in this release?
While Ingredient presets are available for all TM7 users with the new software update, Recipe Handover requires a linked Cookidoo... -
Where can I find more information or videos demonstrating these features?
Visit the official Thermomix® website, or check your Cookidoo® App and social media channels for tutorials, guides, and demo videos. -
What should I do if Recipe Handover or Remote Monitoring is not working?
Check the following: – TM7: Check permissions in “Settings > Remote Access” – Cookidoo App: Go to “Profile > Activities”.... -
How do I turn on Bluetooth® and Recipe Handover on my TM7?
To use Recipe Handover on your TM7, make sure both your Thermomix® and smartphone are properly set up with Bluetooth®... -
How do I ensure my TM7 is connected to Cookidoo®?
On your TM7, open the Cookidoo® screen and check the connection status. Log in if you’re not already connected. -
My customer bought 2 TM7s, will they get 2 x 3-month trials?
Each customer will receive one 3-month trial, regardless of how many TM7s they buy. -
My customer had a Cookidoo 1-month free trials some time ago but I did not sign up to an auto-renewal membership. Do they get the free trial?
Yes, they will as they have never had a paid subscription. -
How can my customer determine whether they are eligible for the free trial with TM7 purchase?
Log into to Cookidoo and navigate to Account Information. If your membership type is “Regular”, they are not eligible for... -
My customer purchased prior to 11.59pm AWST 15 March, has logged into their TM7, but hasn’t activated their trial yet. Can they still activate after 16 Mar?
Yes, if they have logged in prior to 16 March, and if they have a message appearing on their home... -
My customer has a Cookidoo 2.0 subscription. They’ve never had 3.0. Are they eligible?
They will not be eligible for the free trial as they have a paid active subscription. -
When do the changes commence?
The changes apply from 12am AWST 16 March 2026. -
What is the process if a customer purchased their TM7 prior to the cut off but didn’t receive their appliance in time to activate the trial?
As long as they don’t have an active subscription already, they will be provided with a 3-month voucher to use... -
Will the refurbished TM6s on TheMix Shop include the 3-month trial.
No, the 3-month trial is available only on eligible TM7 purchases. -
My customer bought their TM7 prior to 16 March and have not received the 3-month trial.
The customer or Consultant can create a case via Customer Service who can provide them with a 3-month voucher to... -
Why is this change happening?
As part of a global change around the world, we will be offering the Cookidoo free trial only to customers...