How can our customers get up to 24 months interest free finance with Q Card?
We are using the Long Term Finance Option available with Q Card and Q Mastercard. T&Cs and fees apply. Please...
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What is the process for existing Q Card customers?
Existing Q Card or Q Mastercard customers don’t need to re-apply for finance with Q Card. Instead, they provide you,... -
Can you use an existing Q Card or Q Mastercard to order?
Yes, you can. Your customer can contact you as their your Consultant to place their order. Please note, the customer... -
What info do I need to share with the manual order for my customer?
Please make sure you include the below information in your case when submitting the order. Consultant Name: Customer Name: Customer... -
How long will this manual process be the case before we can automate it?
Our team is currently working on integrating Q Card into our systems. We will keep you updated as to progress.... -
What assets will be provided?
We will have an updated Payment Options Flyer ready for go live on 17 March. -
When will this option be available?
Q Card / Q Mastercard will be an available finance option for NZ customers from 9am AWST 17 March. -
My customer would like to add additional accessories to my order. How do they do that with this manual process?
As their Consultant, you can add additional accessories to your customer’s order on their behalf, provided it is within their... -
How long will this process take?
Once your customer’s finance has been approved, we will endeavour to process their order within three business days. Once their... -
Is this available also for Kobold?
This finance option is not available for Kobold at this current time. -
What’s the difference between Q Card and Q Mastercard?
Q Card is the older product, while Q Mastercard is the newer option which is available to new applications. Customers... -
What happens if my customer doesn’t have enough credit on their Q Card?
Customers should make sure they have enough available credit before lodging their order. If the order is declined during processing... -
What are the compliance requirements in sharing this?
When sharing this offer in a written context, this short wording must be featured in direct reference to the 24-months... -
Are Consultants allowed to share this offer on social media?
Please don’t share this offer on social media. It’s for direct sharing with your customers only. Official assets for sharing...