Which appliances are eligible to Trade In?
Older model Thermomix are eligible for this offer (TM3300 , TM21, TM31, TM5, TM6). Please choose ‘TM31’ for either a...
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What about my customers who have already bought TM7. Can they change to this Trade Up offer?
If your customers are still in their cooling off period, they are able to change over to this offer if... -
Do Trade Up sales count towards my sales commission bonuses?
Yes, Trade Up sales count as a closed won sale, and therefore towards sales commission bonus levels and incentives. -
What happens to the returned Thermomixes?
Returned Thermomixes will be refurbished and repurposed or recycled. We reserve the right to on-sell any refurbished Thermomixes. -
Can a customer trade up their TM31?
Yes, this is applicable to all older model Thermomix. -
My customer has a previous model spare BBL. Do they need to return it?
The second Bowl, Blade and Lid set doesn’t need to be returned. Please remind your customers that Thermomix® Bowls, Blades... -
My Customers Thermomix is currently at the Service Centre, can they choose to Trade Up rather than repair?
Your Customer is free to choose to trade up. If the service of their Thermomix has commenced, they will be... -
How does the return process work?
You will issue one of three Quick Order links to your customer, based on which model Thermomix they have. After... -
What does my customer have to return?
Your customer will need to return their older model Thermomix® with the complete mixing bowl set and any accessories using... -
My customer is missing a part/accessory, can they still trade up?
Yes, customers are asked to return their existing Thermomix® with the complete Bowl, Blade and Lid (BBL) set, and ideally... -
My customer’s Thermomix® is not working. Can they still trade up?
Yes, the Trade up offer is open to anyone with an older model Thermomix®. -
If a guest at a Cooking Experience decides to trade up, is the host eligible for Host Rewards?
Yes, standard Host Rewards apply as Trade Up sales are considered a closed won sale. -
Is there a limit of trade ups per person?
Customers with multiple Thermomix® to return can access the trade up offer for each Thermomix. These must each be processed... -
Is there a purchase bundle available with this Trade Up campaign?
This Trade Up campaign is available with the current 2nd bowl bundle offer and the introductory price on the Extended... -
My customer is interested in joining as a Consultant, can they take advantage of trade up with the EARN Program?
Your customer can access the Trade Up offer to purchase their new TM7 but it can not be in conjunction... -
Do I get paid full commission for Trade Up sales?
Yes, Trade Up sales are considered a closed won sale and therefore receive full commission, count towards your total monthly... -
Are all payment options available for Trade up offer? (except EARN)
All payment options are available other than Direct Deposit and EARN. -
Can Commercial customers take up the Trade up offer?
Yes, commercial orders can take advantage but they must follow standard payment terms. There are no extended commercial payment options... -
Can a family member take my old Thermomix® to the post office?
Yes, once you purchase your Trade-up TM7 you’ll receive an email with the instructions of how to return your old... -
I use my Thermomix® every day and live near a service centre or head office. Can I drop off my old appliance and pick up my new TM6?
We’re not able to fulfil this Trade-up offer via our Service Centres or offices. Please follow the return process using... -
Can I take part in the Trade up offer as a consultant?
As a Consultant you are eligible to participate in Trade up. Make the purchase by following the process QRG 29... -
When a customer registers for Trade Up on the website, are their details crossed referenced to ensure they are allocated to their CL?
When Customers register their interest for Trade Up and select their Consultant from the dropdown list, a lead will be... -
My Customer’s Thermomix has been damaged in a house fire. Can they trade it in?
Yes, the Trade-up offer is open to anyone with an older model Thermomix® to return, no matter how long they’ve... -
If I have already paid to have my Thermomix® serviced, after receiving the quote for repairs I have changed my mind and now want to trade up. Can I be refunded my service fee?
A refund of the service fee will not occur as the service team have already spent labour time assessing the... -
My Customer has just sent their Thermomix® in for a service. Which trade up deal will they be offered?
Customers will be made aware of the current Trade Up offer when they ring to book in a service during... -
Will my Trade Up customer receive the 3-month Cookidoo trial with TM7 purchase?
This will depend on whether your customer is classified as an ‘existing customer’ of Cookidoo. If your Trade Up customer... -
What are the tiers of this Trade Up and how can my customer know which is which?
There are 3 different tiers, depending on which older model Thermomix is being returned. A list of the Buy Back... -
What assets are there to support this offer?
Alongside these FAQs, you’ll find the Trade Up flyer and social assets in the Asset Library on Unleashed, as well... -
How long do I have to send back my Thermomix after I finalise my order and receive the return label?
Customers have 10 business days to scan their return label at the Post Office after finalising their order. -
What happens if the Thermomix return label isn’t scanned within the 10 business days of the finalisation of the order?
If this occurs, the customer will be contacted to ensure they don’t wish to proceed. If this is the case,...