Which appliances are eligible to Trade In?
Older model Thermomix are eligible for this offer (TM3300 , TM21, TM31, TM5, TM6). Query on Sparkling white and Limited...
- Home
- trade up
-
-
What happens to the returned Thermomixes?
Returned Thermomixes will be refurbished and repurposed or recycled. We reserve the right to on-sell any refurbished Thermomixes. -
Can a customer trade up their TM31?
Yes, this is applicable to all older model Thermomix. -
My customer has a previous model spare BBL. Do they need to return it?
The second Bowl, Blade and Lid set doesn’t need to be returned. Please remind your customers that Thermomix® Bowls, Blades... -
My Customers Thermomix is currently at the Service Centre, can they choose to Trade Up rather than repair?
Your Customer is free to choose to trade up. If the service of their Thermomix has commenced, they will be... -
Can I buy a refurbished returned machine?
This offer is currently unavailable. -
How does the return process work?
You will issue one of three Quick Order links to your customer, based on which model Thermomix they have. After... -
What does my customer have to return?
Your customer will need to return their older model Thermomix® with the complete mixing bowl set and any accessories using... -
My customer is missing a part/accessory, can they still trade up?
Yes, customers are asked to return their existing Thermomix® with the complete Bowl, Blade and Lid (BBL) set, and ideally... -
My customer’s Thermomix® is not working. Can they still trade up?
Yes, the Trade up offer is open to anyone with an older model Thermomix®. -
My customer purchased secondhand are they eligible to trade up?
Yes, the Trade up offer is open to anyone with an older model Thermomix® or any other eligible appliance to... -
If a guest at a Cooking Experience decides to trade up, is the host eligible for Host Rewards?
Yes, standard Host Rewards apply as Trade Up sales are considered a closed won sale. -
Is there a limit of trade ups per person?
Customers with multiple Thermomix® to return can access the trade up offer for each one. These must each be processed... -
Is there a gift with purchase available with Trade Up?
There is no gift with purchase. -
What happens to the Thermomixes which are returned?
All returned Thermomix machines will either be refurbished and repurposed or recycled and may be resold. -
Do I get paid full commission for Trade Up sales?
Yes, Trade Up sales are considered a closed won sale and therefore receive full commission, count towards your total monthly... -
My customer just paid to have their existing Thermomix serviced and if they’d known about this offer they wouldn’t have had it repaired. Can they get a refund?
No refund can be given for the service already performed on an existing Thermomix service case. However, they are welcome... -
Are all payment options available for Trade up offer? (except EARN)
All payment options are available other than Direct Deposit and EARN. -
Can Commercial customers take up the Trade up offer?
Yes, commercial orders can take advantage but they must follow standard payment terms. There are no extended commercial payment options... -
Can I take part in the Trade up offer as a consultant?
As a Consultant you are eligible to participate in Trade up. Make the purchase by following the process QRG 29... -
When a customer registers for Trade Up on the website, are their details crossed referenced to ensure they are allocated to their CL?
When Customers register their interest for Trade Up and select their Consultant from the dropdown list, a lead will be... -
My Customer’s Thermomix has been damaged in a house fire. Can they trade it in?
Yes, the Trade-up offer is open to anyone with an older model Thermomix® to return, no matter how long they’ve... -
If I have already paid to have my Thermomix® serviced, after receiving the quote for repairs I have changed my mind and now want to trade up. Can I be refunded my service fee?
A refund of the service fee will not occur as the service team have already spent labour time assessing the... -
My Customer has just sent their Thermomix® in for a service. Which trade up deal will they be offered?
Customers will be made aware of the current Trade Up offer when they ring to book in a service from... -
My TM5 Customer currently has a Cookidoo 2.0 subscription. What happens when they apply their new 3 month Cookidoo that comes with their TM7?
The Cookidoo(R) 3 month subscription that comes with a TM7 either offers new Cookidoo members 3 months of Cookidoo 3.0... -
What are the tiers of this Trade Up and how can my customer know which is which?
There are 3 different tiers, depending on which older model Thermomix is being returned. A list of the Buy Back... -
How long do I have to send back my Thermomix after I finalise my order and receive the return label?
Customers have 10 business days to scan their return label at the Post Office after finalising their order. -
What happens if the Thermomix return label isn’t scanned within the 10 business days of the finalisation of the order?
If this occurs, the customer will be contacted to ensure they don’t wish to proceed. If this is the case,... -
If someone is given the TM6 Buy Back price and the TM31 is in the box, what action are we taking, if any?
Returned Thermomixes will be checked on receipt at our warehouse. If a customer has not returned a Thermomix that corresponds... -
Can I trade in other appliances that aren’t Thermomix?
This Trade Up offer is a buy-back offer for older model Thermomix only. No other appliances can be traded in.