What does my customer have to return?

Your customer will need to return their older model Thermomix® with the complete mixing bowl set and any accessories using the return label provided. Please note, no returns to our Service Centres will be accepted. They can keep enjoying their cookbooks and any other Thermomix® products or accessories that they have purchased.

When packing their return, customers should ensure:
The Bowl, Blade and Lid set is locked into position for transportation.
Adequate protection is packed in the box to protect the Thermomix® (or other appliance) in transit. This may include things such as bubble wrap, scrunched up newspaper in plastic bags, unwanted sheet(s) or towel(s).
Packing materials are not supplied. If a mailing box is required, it will need to be supplied or purchased separately.

Updated on October 28, 2025

Tagged: trade up

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