Will the replacement Thermomix be a TM7?
Yes, it will be a TM7, subject to availability.
How can we help?
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How does my customer access their new blades?
They can contact Customer Service at any time during their 5-year warranty period. This begins at the date of purchase. -
My customer bought their TM7 before this offer went live. Can they take addvantage of the extended warranty promotion?
If your customer is still in their 10 day cooling off period, they are free to cancel their order and... -
How does my customer add the warranty?
The extended warranty will appear as an optional upsell in cart. Your customer needs to add it before checking out. -
Can my customer buy the warranty on its own?
At this time, the extended warranty is available only at the time of purchase for new Thermomix TM7 customers. -
What counts as previously having held a paid subscription?
Anyone who has held a previous or active auto-renewal subscription with any version of Cookidoo®. This includes those customers who... -
What language do I need to use when talking about the 3-month trial from 16 March?
It is important to stress this is a “free trial” not a “free subscription” and for eligible new customers in... -
Where can my customer find info about this?
Our website will be updated from 9am AWST 24 February on the Cookidoo page, the TM7 product page, the TM7... -
My customer bought and logged into my TM7 prior to 16 March, but I haven’t activated the free trial yet. Can I still get this offer?
Yes, as long as they’ve logged into Cookidoo® on your TM7 prior to 16 March, and have a message appearing... -
Why is this change happening?
As part of a global change around the world, we will be offering the Cookidoo free trial only to customers...