My customer bought their TM7 prior to 16 March and have not received the 3-month trial.
The customer or Consultant can create a case via Customer Service who can provide them with a 3-month voucher to...
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Will the refurbished TM6s on TheMix Shop include the 3-month trial.
No, the 3-month trial is available only on eligible TM7 purchases. -
What is the process if a customer purchased their TM7 prior to the cut off but didn’t receive their appliance in time to activate the trial?
As long as they don’t have an active subscription already, they will be provided with a 3-month voucher to use... -
When do the changes commence?
The changes apply from 12am AWST 16 March 2026. -
My customer has a Cookidoo 2.0 subscription. They’ve never had 3.0. Are they eligible?
They will not be eligible for the free trial as they have a paid active subscription. -
My customer purchased prior to 11.59pm AWST 15 March, has logged into their TM7, but hasn’t activated their trial yet. Can they still activate after 16 Mar?
Yes, if they have logged in prior to 16 March, and if they have a message appearing on their home... -
How can my customer determine whether they are eligible for the free trial with TM7 purchase?
Log into to Cookidoo and navigate to Account Information. If your membership type is “Regular”, they are not eligible for... -
My customer had a Cookidoo 1-month free trials some time ago but I did not sign up to an auto-renewal membership. Do they get the free trial?
Yes, they will as they have never had a paid subscription. -
My customer bought 2 TM7s, will they get 2 x 3-month trials?
Each customer will receive one 3-month trial, regardless of how many TM7s they buy. -
How will the refrubished TM6 be advertised?
Our Marketing Team is working on a highly targeted paid media campaign to specifically target people who periodically purchase second-hand...