If a customer receives a TheMix Shop $100 referral voucher and then their referred customer returns their TM7, what happens to the voucher?
The referring customer will keep the $100 voucher even if the TM7 is returned
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When will be Cookidoo® Assistant available in every country?
Vorwerk are already working on the next wave of countries. As soon as timelines are confirmed, we will share more... -
Why is Cookidoo® Assistant initially available only in 7 markets?
This phased rollout with the Early Access markets reflects our direct sales DNA. Our Consultants are closest to real cooking... -
Is Cookidoo® Assistant available worldwide?
Cookidoo® Assistant will first launch in seven countries with exclusive access to Consultants in an Early Access Trial: Germany, France,... -
What are the main features of Cookidoo® Assistant?
Cookidoo® Assistant understands natural-language requests via both text and voice input and suggests tailored recipes and recommendations based on your... -
What technology does Cookidoo® Assistant use?
Powered by a large language model (LLM), Cookidoo® Assistant combines advanced AI with the spirit of a trusted companion –... -
What is Cookidoo® Assistant and how does it work?
Cookidoo® Assistant is powered by AI and understands natural language to offer intuitive guidance — helping TM5, TM6 and TM7... -
If a Consultant completes a delivery on a website no-Consultant sale and then the customer returns their TM7, what happens to the delivery commission?
As per the current process on cancellations in the cooling off period, if the customer returns the TM7, then any... -
How will the refund be processed?
Wherever possible, it will be processed via the same method of payment used to purchase. -
Where can my customer find all the details?
Please refer them to the offer landing page on our website. thermomix.com.au/pages/thermomix-30-day-money-back-guarantee or thermomix.co.nz/pages/thermomix-30-day-money-back-guarantee