Does this offer also cover faults or other problems?
This guarantee is for a change of mind only and does not apply where a customer wants to return any...
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Does the guarantee cover any other items purchased from TheMix Shop?
No, this offer is exclusive to TM7 and the Cutter+ bundle item. -
Does my customer have to pay for return shipping?
No, we will cover the cost of return shipping, as long as they meet the terms and conditions of the... -
When is my Customer’s money refunded after they exercise the option to cancel?
Once a Customer’s Thermomix® is received and checked, their refund will be processed and confirmation provided to them within 30... -
Does my Customer need to send their Thermomix® back in the original packaging?
Yes, part of the T&Cs is for the Thermomix® to be returned in its original packaging along with all included... -
My Customer has used the Thermomix® extensively but decided it isn’t for them. Can they still return their Thermomix?
Yes, the Thermomix® can have been used but must be in a good working order without any scratches or other... -
My Customer wants to exercise the 30 day money back guarantee and return their Thermomix®, what do they need to do?
To be eligible for a claim under the Guarantee, a Customer must: • be the original purchaser; • have purchased... -
If my customer returns their Thermomix® and my December incentives have already been dispatched, do I have to return them?
No, if your incentives have already been dispatched we will not request you return them. -
If my customer returns their Thermomix® do I still receive my ThermoFest qualification points.
If a customer cancels their Thermomix® order, any points attributed for incentives will be deducted from a Consultant’s tally. -
If my customer returns their Thermomix® will I still receive my commission payment on the sale.
Commission will be recovered if a Customer returns their Thermomix® and receives their money back.