How do I shop with Zip?
When you checkout, choose Zip as your payment method and you will be taken to their website to sign into...
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When is the 36 months interest free offer running?
9am AWST Tuesday 25 November – 11.59pm AWST Wednesday 17 December 2025. -
What are the dates of the Leadership Conference (formerly Horizons)?
We are currently confirming destination details and will update you ASAP. It is expected to take place in early March. -
When would the Top 15 fly in?
They will fly in on 6 March for the event that evening and fly out the following day with the... -
Where is Gala Night?
We are currently confirming destination details and will update you ASAP. It will be an Australian destination. -
When is the Gala Night awards?
We are currently confirming destination details and will update you ASAP. It is expected to take place in early March. -
If my customer changes their mind after sending their Thermomix back, can they cancel?
We cannot return your customer’s Thermomix® if they have already sent it back. However, if they have not sent it... -
Can I trade in other appliances that aren’t Thermomix?
This Trade Up offer is a buy-back offer for older model Thermomix only. No other appliances can be traded in. -
If someone is given the TM6 Buy Back price and the TM31 is in the box, what action are we taking, if any?
Returned Thermomixes will be checked on receipt at our warehouse. If a customer has not returned a Thermomix that corresponds... -
What happens if the Thermomix return label isn’t scanned within the 10 business days of the finalisation of the order?
If this occurs, the customer will be contacted to ensure they don’t wish to proceed. If this is the case,...