How long do I have to send back my Thermomix after I finalise my order and receive the return label?
Customers have 10 business days to scan their return label at the Post Office after finalising their order.
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What are the tiers of this Trade Up and how can my customer know which is which?
There are 3 different tiers, depending on which older model Thermomix is being returned. A list of the Buy Back... -
My TM5 Customer currently has a Cookidoo 2.0 subscription. What happens when they apply their new 3 month Cookidoo that comes with their TM7?
The Cookidoo(R) 3 month subscription that comes with a TM7 either offers new Cookidoo members 3 months of Cookidoo 3.0... -
My Customer has just sent their Thermomix® in for a service. Which trade up deal will they be offered?
Customers will be made aware of the current Trade Up offer when they ring to book in a service from... -
If I have already paid to have my Thermomix® serviced, after receiving the quote for repairs I have changed my mind and now want to trade up. Can I be refunded my service fee?
A refund of the service fee will not occur as the service team have already spent labour time assessing the... -
My Customer’s Thermomix has been damaged in a house fire. Can they trade it in?
Yes, the Trade-up offer is open to anyone with an older model Thermomix® to return, no matter how long they’ve... -
When a customer registers for Trade Up on the website, are their details crossed referenced to ensure they are allocated to their CL?
When Customers register their interest for Trade Up and select their Consultant from the dropdown list, a lead will be... -
Can I take part in the Trade up offer as a consultant?
As a Consultant you are eligible to participate in Trade up. Make the purchase by following the process QRG 29... -
Can Commercial customers take up the Trade up offer?
Yes, commercial orders can take advantage but they must follow standard payment terms. There are no extended commercial payment options... -
Are all payment options available for Trade up offer? (except EARN)
All payment options are available other than Direct Deposit and EARN.