Where is Gala Night?
We are currently confirming destination details and will update you ASAP. It will be an Australian destination.
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When is the Gala Night awards?
We are currently confirming destination details and will update you ASAP. It is expected to take place in early March. -
If my customer changes their mind after sending their Thermomix back, can they cancel?
We cannot return your customer’s Thermomix® if they have already sent it back. However, if they have not sent it... -
Can I trade in other appliances that aren’t Thermomix?
This Trade Up offer is a buy-back offer for older model Thermomix only. No other appliances can be traded in. -
If someone is given the TM6 Buy Back price and the TM31 is in the box, what action are we taking, if any?
Returned Thermomixes will be checked on receipt at our warehouse. If a customer has not returned a Thermomix that corresponds... -
What happens if the Thermomix return label isn’t scanned within the 10 business days of the finalisation of the order?
If this occurs, the customer will be contacted to ensure they don’t wish to proceed. If this is the case,... -
How long do I have to send back my Thermomix after I finalise my order and receive the return label?
Customers have 10 business days to scan their return label at the Post Office after finalising their order. -
What are the tiers of this Trade Up and how can my customer know which is which?
There are 3 different tiers, depending on which older model Thermomix is being returned. A list of the Buy Back... -
My TM5 Customer currently has a Cookidoo 2.0 subscription. What happens when they apply their new 3 month Cookidoo that comes with their TM7?
The Cookidoo(R) 3 month subscription that comes with a TM7 either offers new Cookidoo members 3 months of Cookidoo 3.0... -
My Customer has just sent their Thermomix® in for a service. Which trade up deal will they be offered?
Customers will be made aware of the current Trade Up offer when they ring to book in a service from...