Can I trade in other appliances that aren’t Thermomix?
This Trade Up offer is a buy-back offer for older model Thermomix only. No other appliances can be traded in.
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If someone is given the TM6 Buy Back price and the TM31 is in the box, what action are we taking, if any?
Returned Thermomixes will be checked on receipt at our warehouse. If a customer has not returned a Thermomix that corresponds... -
When will my customer’s new Trade-Up TM7 be dispatched?
Your customer’s new Trade-Up TM7 will be dispatched once their older model Thermomix has been scanned at the post office.... -
What happens if the Thermomix return label isn’t scanned within the 10 business days of the finalisation of the order?
If this occurs, the customer will be contacted to ensure they don’t wish to proceed. If this is the case,... -
How long do I have to send back my Thermomix after I finalise my order and receive the return label?
Customers have 10 business days to scan their return label at the Post Office after finalising their order. -
What assets are there to support this offer?
Alongside these FAQs, you’ll find the Trade Up flyer and social assets in the Asset Library on Unleashed, as well... -
What are the tiers of this Trade Up and how can my customer know which is which?
There are 3 different tiers, depending on which older model Thermomix is being returned. A list of the Buy Back... -
Will my Trade Up customer receive the 3-month Cookidoo trial with TM7 purchase?
This will depend on whether your customer is classified as an ‘existing customer’ of Cookidoo. If your Trade Up customer... -
My Customer has just sent their Thermomix® in for a service. Which trade up deal will they be offered?
Customers will be made aware of the current Trade Up offer when they ring to book in a service during... -
If I have already paid to have my Thermomix® serviced, after receiving the quote for repairs I have changed my mind and now want to trade up. Can I be refunded my service fee?
A refund of the service fee will not occur as the service team have already spent labour time assessing the...