Where can my customer find all the details?
Please refer them to the offer landing page on our website. thermomix.com.au/pages/thermomix-30-day-money-back-guarantee or thermomix.co.nz/pages/thermomix-30-day-money-back-guarantee
How can we help?
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What happens if they don’t have all the parts or the TM7 is scratched or damaged?
Please note that this Guarantee does not apply and your customer will be ineligible for a claim under this Guarantee... -
What dates are the offer available from?
For TM7 purchases made from 9am AWST Tuesday 9 December 2025 until 11.59pm AWST Monday 12 January 2026. Subject to... -
What happens if my customer wants to return after 30 days?
The offer expires after 30 days from the date of purchase. It only applies to change of mind and does... -
Does this cover customers who bought from third parties?
No, this offer can only be taken up by the purchaser and they must have purchased from Vorwerk Australia and... -
Does this offer also cover faults or other problems?
This guarantee is for a change of mind only and does not apply where a customer wants to return any... -
Does the guarantee cover any other items purchased from TheMix Shop?
No, this offer is exclusive to TM7 and the Cutter+ bundle item. -
Does my customer have to pay for return shipping?
No, we will cover the cost of return shipping, as long as they meet the terms and conditions of the... -
When is my Customer’s money refunded after they exercise the option to cancel?
Once a Customer’s Thermomix® is received and checked, their refund will be processed and confirmation provided to them within 30... -
Does my Customer need to send their Thermomix® back in the original packaging?
Yes, part of the T&Cs is for the Thermomix® to be returned in its original packaging along with all included...