My Customer has just sent their Thermomix® in for a service. Which trade up deal will they be offered?
From 6 May – 2 June 2025 inclusive, our Customer Service team will be extending this offer to customers sending...
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If I have already paid to have my Thermomix® serviced, after receiving the quote for repairs I have changed my mind and now want to trade up. Can I be refunded my service fee?
No, a refund of the service fee will not occur as the service team have already spent labour time assessing... -
What is the process for an NDIS-funded Trade Up?
Orders for NDIS-funded customers wishing to take advantage of the Trade Up offer must be lodged manually following QRG27a (which... -
My Customer’s Thermomix has been damaged in a house fire. Can they trade it in?
Yes. The Trade-up offer is open to anyone with a Thermomix® or other eligible appliance to return – no matter... -
When a customer registers for for Trade Up on the website – are their details crossed referenced to ensure they are allocated to their CL?
When Customers register their interest for Trade Up and select their Consultant from the dropdown list, a lead will be... -
Can I take part in the Trade-up offer as a consultant?
As a Consultant you are eligible to participate in the Trade-up offer but need to follow a manual process. Consultants... -
I use my Thermomix® every day and live near a service centre or head office. Can I drop off my old appliance and pick up my new TM6?
No. We’re not able to fulfil this Trade-up offer via our Service Centres or offices. -
Can I trade-in a TM3300, TM21 or TM31 for a new TM6
Yes, any older model Thermomix® is eligible. -
Can a family member take my old Thermomix® / other appliance to the post office?
Yes, once you purchase your Trade-up TM6 you’ll receive an email with the instructions of how to return your old... -
Can Commercial customers take up the Trade up offer?
Yes! Commercial orders should be placed following the existing process in QRG26. In the Description field of the case, Consultants...