Is there a limit of trade ups per person?
Customers with multiple Thermomix® to return can access the trade up offer for each one. These must each be processed...
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If a guest at a Cooking Experience decides to trade up, is the host eligible for Host Rewards?
Yes, standard Host Rewards apply as Trade Up sales are considered a closed won sale. -
My customer purchased secondhand are they eligible to trade up?
Yes, the Trade up offer is open to anyone with an older model Thermomix® or any other eligible appliance to... -
My customer’s Thermomix® is not working. Can they still trade up?
Yes, the Trade up offer is open to anyone with an older model Thermomix®. -
My customer is missing a part/accessory, can they still trade up?
Yes, customers are asked to return their existing Thermomix® with the complete Bowl, Blade and Lid (BBL) set, and ideally... -
What does my customer have to return?
Your customer will need to return their older model Thermomix® with the complete mixing bowl set and any accessories using... -
How does the return process work?
You will issue one of three Quick Order links to your customer, based on which model Thermomix they have. After... -
Can I buy a refurbished returned machine?
This offer is currently unavailable. -
My Customers Thermomix is currently at the Service Centre, can they choose to Trade Up rather than repair?
Your Customer is free to choose to trade up. If the service of their Thermomix has commenced, they will be... -
My customer has a previous model spare BBL. Do they need to return it?
The second Bowl, Blade and Lid set doesn’t need to be returned. Please remind your customers that Thermomix® Bowls, Blades...