My Customer has used the Thermomix® extensively but decided it isn’t for them. Can they still return their Thermomix?
Yes, the Thermomix® can have been used but must be in a good working order without any scratches or other...
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My Customer wants to exercise the 30 day money back guarantee and return their Thermomix®, what do they need to do?
To be eligible for a claim under the Guarantee, a Customer must: • be the original purchaser; • have purchased... -
If my customer returns their Thermomix® and my December incentives have already been dispatched, do I have to return them?
No, if your incentives have already been dispatched we will not request you return them. -
If my customer returns their Thermomix® do I still receive my ThermoFest qualification points.
If a customer cancels their Thermomix® order, any points attributed for incentives will be deducted from a Consultant’s tally. -
If my customer returns their Thermomix® will I still receive my commission payment on the sale.
Commission will be recovered if a Customer returns their Thermomix® and receives their money back. -
Does this money back guarantee offer apply with the promotional Thermomix® Cutter+ $50 bundle offer?
Yes, the Bundle offer still applies. If a Customer decides to cancel their order, they are required to return both... -
The lid cap on my TM7 is coming loose. What should I do?
In rare cases, your TM7 lid cap may come loose while cooking. It’s still safe to use, but we’ve updated... -
Can I, as an existing Consultant, be eligible for the Love it, Lead It program with 5 sales and 1 recruit?
Yes! Any Consultant who achieves 5 sales and 1 active recruit within a 3-month period is eligible to start our... -
Is there are learning asset in TheMix Academy
Yes, this is part of the learning in a Consultant onboarding journey. If you haven’t already, please ensure you complete... -
When sharing interest free offers, what are the full terms and conditions I must list on all social posts, emails, newsletters or printed collateral?
You must list the full terms and conditions in full (copy and paste the below)as well as only using approved...