My Customer’s Thermomix has been damaged in a house fire. Can they trade it in?
Yes, the Trade-up offer is open to anyone with an older model Thermomix® to return, no matter how long they’ve...
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When a customer registers for Trade Up on the website, are their details crossed referenced to ensure they are allocated to their CL?
When Customers register their interest for Trade Up and select their Consultant from the dropdown list, a lead will be... -
Can I take part in the Trade up offer as a consultant?
As a Consultant you are eligible to participate in Trade up. Make the purchase by following the process QRG 29... -
I use my Thermomix® every day and live near a service centre or head office. Can I drop off my old appliance and pick up my new TM6?
We’re not able to fulfil this Trade-up offer via our Service Centres or offices. Please follow the return process using... -
Can I trade in a TM3300 or TM21 for a new TM7?
Yes, any older model Thermomix® is eligible.Please choose ‘TM31’ for either a TM3300 or TM21 model. -
Can a family member take my old Thermomix® to the post office?
Yes, once you purchase your Trade-up TM7 you’ll receive an email with the instructions of how to return your old... -
Can Commercial customers take up the Trade up offer?
Yes, commercial orders can take advantage but they must follow standard payment terms. There are no extended commercial payment options... -
Are all payment options available for Trade up offer? (except EARN)
All payment options are available other than Direct Deposit and EARN. -
My customer just paid to have their existing Thermomix serviced and if they’d known about this offer they wouldn’t have had it repaired. Can they get a refund?
No refund can be given for the service already performed on an existing Thermomix service case. However, they are welcome... -
Do I get paid full commission for Trade Up sales?
Yes, Trade Up sales are considered a closed won sale and therefore receive full commission, count towards your total monthly...