How long do I have to send back my Thermomix after I finalise my order and receive the return label?
Customers have 10 business days to scan their return label at the Post Office after finalising their order.
How can we help?
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What assets are there to support this offer?
Alongside these FAQs, you’ll find the Trade Up flyer and social assets in the Asset Library on Unleashed, as well... -
What are the tiers of this Trade Up and how can my customer know which is which?
There are 3 different tiers, depending on which older model Thermomix is being returned. A list of the Buy Back... -
Will my Trade Up customer receive the 3-month Cookidoo trial with TM7 purchase?
This will depend on whether your customer is classified as an ‘existing customer’ of Cookidoo. If your Trade Up customer... -
My Customer has just sent their Thermomix® in for a service. Which trade up deal will they be offered?
Customers will be made aware of the current Trade Up offer when they ring to book in a service during... -
If I have already paid to have my Thermomix® serviced, after receiving the quote for repairs I have changed my mind and now want to trade up. Can I be refunded my service fee?
A refund of the service fee will not occur as the service team have already spent labour time assessing the... -
My Customer’s Thermomix has been damaged in a house fire. Can they trade it in?
Yes, the Trade-up offer is open to anyone with an older model Thermomix® to return, no matter how long they’ve... -
When a customer registers for Trade Up on the website, are their details crossed referenced to ensure they are allocated to their CL?
When Customers register their interest for Trade Up and select their Consultant from the dropdown list, a lead will be... -
Can I take part in the Trade up offer as a consultant?
As a Consultant you are eligible to participate in Trade up. Make the purchase by following the process QRG 29... -
I use my Thermomix® every day and live near a service centre or head office. Can I drop off my old appliance and pick up my new TM6?
We’re not able to fulfil this Trade-up offer via our Service Centres or offices. Please follow the return process using...