Will I receive any communication directly from the company about the recall?
We are directly notifying all known customers who were supplied with the 2.7 litre Vac-U-Seal Vacuum Sealer Container. If you...
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What if I have gifted the product to someone else?
If you have gifted the affected product to someone else, please inform them about the recall and ask them to... -
What should I do if I have already disposed of the product?
If you have already disposed of the affected product, please contact our customer support team at 1800 004 838 (Australia)... -
How can I stay informed about the recall?
We will publish the recall on our website and through direct communications to affected customers. Please ensure your contact information... -
Why wasn’t the issue detected before the product was sold?
This issue was not identified during initial testing. We are conducting a comprehensive review to understand how the problem occurred... -
How can I be sure that other products from your company are safe?
We prioritize the safety and quality of our products. We are committed to maintaining the highest standards across our entire... -
What steps are being taken to prevent similar issues in the future?
We are conducting a thorough investigation to understand the root cause of the safety issue. Additionally, we are investigating enhanced... -
Can I get compensated for any inconvenience caused by the recall?
Yes. If a customer has paid for their Vac-U-Seal, they will be offered the choice of a refund to the... -
Will I receive a replacement?
At this stage we are not supplying any more 2.7 litre Vac-U-Seal Vacuum Sealer Containers until we are satisfied that... -
Is there any risk if I continue to use the product?
Yes, there is a potential safety risk if you continue to use the affected product. We strongly advise discontinuing use...