I recently earned a TM6; do I need to qualify again to receive a TM7?
Existing Consultants who started their business prior to 25 February 2025, will have the opportunity to earn their TM7 with...
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How can I explain to a customer or hostess, who purchased an item three weeks before the launch of a new model and is unable to upgrade, that I was unaware of the launch date?
Reassure your customer the global announcement of TM7, which included the onboarding of all Thermomix Consultants worldwide, was made on... -
How long will TM6 units be required for cooking classes after the TM7 launch?
TM6 will continue to be the only Thermomix model used in demonstrations and cooking classes through to July 2025. -
Why is there no longer a removable measuring cup?
The lid is designed to work without any measuring cup while guaranteeing all functions. The lid cap must be placed... -
Will there be a new Cutter with TM7 or will the Cutter from the TM6 fit?
There will be a new Thermomix Cutter+ available that matches the TM7’s specifications. The Cutter from the TM5/TM6 is not... -
How long will the TM6 receive software updates?
We guarantee TM6 updates for at least 5 years after the last sale of the model. Feature updates on Cookidoo®... -
Will I receive any communication directly from the company about the recall?
We are directly notifying all known customers who were supplied with the 2.7 litre Vac-U-Seal Vacuum Sealer Container. If you... -
What if I have gifted the product to someone else?
If you have gifted the affected product to someone else, please inform them about the recall and ask them to... -
What should I do if I have already disposed of the product?
If you have already disposed of the affected product, please contact our customer support team at 1800 004 838 (Australia)... -
How can I stay informed about the recall?
We will publish the recall on our website and through direct communications to affected customers. Please ensure your contact information...