How do I safely dispose of the recalled product?
You can dispose of the product in accordance with your local guidelines for disposing of this type of household product....
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How do I know if my TheMix Shop Vac-U-Seal product is affected?
You can identify if your product is affected by checking if it matches the 2.7 litre Vac-U-Seal Vacuum Sealer Container... -
Which products are being recalled?
The recall applies to TheMix Shop 2.7 litre Vac-U-Seal Vacuum Sealer Container. The smaller sizes (600ml and 1.3L) of the... -
What is the reason for the product recall?
The recall has been initiated because we have identified a potential safety issue with TheMix Shop 2.7 litre Vac-U-Seal Vacuum... -
What should I do if I have an affected product?
If you have an affected product, please stop using it immediately. You should contact our customer support team at 1800... -
Will this recall affect the availability of other products?
No, this recall is specific to the 2.7 litre Vac-U-Seal Vacuum Sealer Container and does not impact the availability of... -
Who can I contact for more information?
For further assistance or inquiries, please contact our customer support team at 1800 004 838 (Australia) or 0800 766 966... -
Is there any change to our commission structure?
No changes have been made to Australian commission structure. While changes may occur in the future, no immediate amendments are... -
Will we still get the same incentives?
Incentives form an important part of our recognition structure. We will continue to offer exciting opportunities to earn rewarding incentives. -
How are customers being told about Vorwerk’s acquisition?
We will be communicating with our customer database via email to advise them of the acquisition. Both The Mix and...