Why wasn’t the issue detected before the product was sold?
This issue was not identified during initial testing. We are conducting a comprehensive review to understand how the problem occurred...
How can we help?
- Home
- Search Results
-
-
How can I be sure that other products from your company are safe?
We prioritize the safety and quality of our products. We are committed to maintaining the highest standards across our entire... -
What steps are being taken to prevent similar issues in the future?
We are conducting a thorough investigation to understand the root cause of the safety issue. Additionally, we are investigating enhanced... -
Can I get compensated for any inconvenience caused by the recall?
Yes. If a customer has paid for their Vac-U-Seal, they will be offered the choice of a refund to the... -
Will I receive a replacement?
At this stage we are not supplying any more 2.7 litre Vac-U-Seal Vacuum Sealer Containers until we are satisfied that... -
Is there any risk if I continue to use the product?
Yes, there is a potential safety risk if you continue to use the affected product. We strongly advise discontinuing use... -
How do I safely dispose of the recalled product?
You can dispose of the product in accordance with your local guidelines for disposing of this type of household product.... -
How do I know if my TheMix Shop Vac-U-Seal product is affected?
You can identify if your product is affected by checking if it matches the 2.7 litre Vac-U-Seal Vacuum Sealer Container... -
Which products are being recalled?
The recall applies to TheMix Shop 2.7 litre Vac-U-Seal Vacuum Sealer Container. The smaller sizes (600ml and 1.3L) of the... -
What is the reason for the product recall?
The recall has been initiated because we have identified a potential safety issue with TheMix Shop 2.7 litre Vac-U-Seal Vacuum...