Will a customer’s warranty continue with Vorwerk?
Yes, there is no impact to customer warranties.
How can we help?
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Have our direct debit details changed?
The Australian bank account details remain the same. The New Zealand bank account details will change and will be shared... -
My customer still needs to pay their Easy 3 payments – does anything change
There is no change to Easy 3 payment structures. -
Who will replace Grace & Bianca?
Vorwerk will appoint Philipp Grundler as General Manager, with Joanna Caroll as Finance Director. -
Will I still have the same BDM?
Yes, there are no changes to our field leadership structure. -
Do we need to re-sign our Consultancy Agreement?
There is no need for Australian consultants to re-sign their Consultancy Agreement as Vorwerk have acquired The Mix company entity... -
Will outstanding commercial or NDIS quotes still be able to proceed?
Vorwerk has acquired the business in totality and will honour all existing quotes. -
Will we still use The Hub and Unleashed?
There will be no changes to our systems in the immediate future. As part of the transition, we will review... -
Will we still sell Kobold products?
Yes, Vorwerk has acquired the business in totality including Thermomix®, Kobold and TheMix Shop. -
Is TheMix Shop included in the sale? Will it continue to operate?
Yes, Vorwerk has acquired the business in totality including Thermomix®, Kobold and TheMix Shop.