Will the price of the Thermomix change?
While changes may occur in the future, no immediate amendments are planned.
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Are there any changes to the in-house team?
While ownership is changing, our in-house team will remain in place. Beyond making changes to reporting lines to allow for... -
Will we continue our partnership with OzHarvest and KiwiHarvest?
Yes, Vorwerk is committed to continuing our partnership with OzHarvest and KiwiHarvest throughout 2024. -
Can a customer use their MyMix Reward voucher in conjunction with any other voucher?
Our system only allows for one voucher to be redeemed at any time. -
If my customer had a large order recently will we go back and provide points for that order?
Customers will start accruing points only once they have joined MyMix Rewards. Points are not backdated for past orders. -
Can customers save their points for a higher value voucher?
Vouchers are automatically issued after 150 points have been accumulated. -
Can customers redeem multiple vouchers at once?
Our system only allows for one voucher to be redeemed at any time. -
How long are Vouchers valid?
The $15 Welcome Gift voucher, the $10 Rewards Voucher and the $10 Birthday Voucher are all valid for 90 days... -
Do any exclusions apply to the Vouchers issued?
Vouchers cannot be redeemed on Thermomix® TM6, Host Rewards, Gift Cards, Cooking Classes, Limited Time Offer (LTO) products, shipping and... -
How can I see which Customers have signed up for the promotion?
You can view whether a customer has signed up via their Account record. In addition, you can see a list...