What should I do if I have an affected product?
If you have an affected product, please stop using it immediately. You should contact our customer support team at 1800...
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Will this recall affect the availability of other products?
No, this recall is specific to the 2.7 litre Vac-U-Seal Vacuum Sealer Container and does not impact the availability of... -
Who can I contact for more information?
For further assistance or inquiries, please contact our customer support team at 1800 004 838 (Australia) or 0800 766 966... -
Is there any change to our commission structure?
No changes have been made to Australian commission structure. While changes may occur in the future, no immediate amendments are... -
Will we still get the same incentives?
Incentives form an important part of our recognition structure. We will continue to offer exciting opportunities to earn rewarding incentives. -
How are customers being told about Vorwerk’s acquisition?
We will be communicating with our customer database via email to advise them of the acquisition. Both The Mix and... -
Will a customer’s warranty continue with Vorwerk?
Yes, there is no impact to customer warranties. -
Have our direct debit details changed?
The Australian bank account details remain the same. The New Zealand bank account details will change and will be shared... -
My customer still needs to pay their Easy 3 payments – does anything change
There is no change to Easy 3 payment structures. -
Who will replace Grace & Bianca?
Vorwerk will appoint Philipp Grundler as General Manager, with Joanna Caroll as Finance Director.