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Is there a way I can see which of my customers in NZ signed up for Rewards with Thermomix promotion, so I can now let them know that MyMix Rewards is available?

Yes, NZ consultants can view their customers via the “Loyalty POC Customers” Accounts Record list view available in The Hub. ...
If my customer signed up for the Rewards with Thermomix promotion in NZ, can they now join the MyMix Rewards program and receive another welome voucher?

Yes. The Rewards with Thermomix promotion was a separate offer and members of that promotion may now sign up to...
Is the Delivery Event voucher being replaced?

Customers who are not already members will be able to sign up to MyMix Rewards through the delivery event survey...
My customer booked their delivery event in before MyMix Rewards was launched and thought they would be receiving the discount voucher. Can they still get it?

No, after the launch of MyMix Rewards the delivery event discount voucher offers will be removed. Delivery Event surveys completed...
Will customers still receive their discount voucher at the delivery briefing?

No, after the launch of MyMix Rewards the delivery event discount voucher offers will be removed. Instead we will be...
Will consultants get notifications when someone signs up to the rewards program?

Consultants can see via a Customer’s Account Record in The Hub whether they have joined the Loyalty program.
What if my customer signs up to the program at another CL’s demo – will I still receive the complementary commissions from the redemption of their welcome gift voucher when they make a purchase?

There is no change to the application of complementary commission on MixShop purchases. Where the customer has either nominated you...
What if I was a member of the program as a customer, and then became a consultant? Will I still be able to access my points and vouchers?

When you become a Consultant, your MyMix Rewards membership will be paused. Instead of earning points as a customer, you...
Can I join the promotion?

No, MyMix Rewards is only open to customers. Consultants are beneficiaries of the program through increased customer interactions.
Can I sign-up on a customers behalf?

No. Customers should sign up themselves as they need to accept the terms and conditions to join the program. There...

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