Can I still service my TM31?
Unfortunately, we can’t accept TM31s for servicing at this time due to availability of parts. We’re in the process of...
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What if my customer orders on Quick Order and the Thermomix® is therefore delivered to me?
If your customer orders on Quick Order before 21 July, please prioritise contacting them immediately upon receiving the Thermomix® TM6,... -
When can I share this information with my customers?
After 10am AWST on 3 July 2024. -
How do I know what version of Cookidoo® I have?
Log into your Cookidoo® account and click on My Recipes. If you can see Created Recipes, you have a Cookidoo®... -
Why is the price of Cookidoo® increasing?
Due to rising costs, Vorwerk have announced a global price increase for new Cookidoo® subscriptions. On July 29th, the price... -
I am currently on a free trial and would like to continue my Cookidoo® subscription at the old price. Do I have to start paying now?
You can start your Cookidoo® subscription at any point in time before the price increase on 29th July to make... -
What happens if I cancel my Cookidoo subscription?
If you cancel your subscription and reactivate on or after 29th July you will be charged the increased price of... -
I am on a voucher/trial and trying to secure the price by adding my payment details. The Cookidoo® website says I will be charged immediately, but you are saying I won’t be. Which is it?
Sorry for the confusion – this is a systems error on the Vorwerk managed Cookidoo® site. We are aware of... -
How long have I locked in the price for?
If you have an existing Cookidoo(R) subscription and have enabled autorenewal of your subscription with up-to-date payment details, the price... -
What happens if my customer purchases before 21 July but their Thermomix doesn’t arrive in time for them to lock in their 6-month trial?
Your customer can lock in the $69 Cookidoo® subscription price as early as they choose to. They do not need...