If my customer had a large order recently will we go back and provide points for that order?
Customers will start accruing points only once they have joined MyMix Rewards. Points are not backdated for past orders.
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Can customers save their points for a higher value voucher?
Vouchers are automatically issued after 150 points have been accumulated. -
Can customers redeem multiple vouchers at once?
Our system only allows for one voucher to be redeemed at any time. -
How long are Vouchers valid?
The $15 Welcome Gift voucher, the $10 Rewards Voucher and the $10 Birthday Voucher are all valid for 90 days... -
Do any exclusions apply to the Vouchers issued?
Vouchers cannot be redeemed on Thermomix® TM6, Host Rewards, Gift Cards, Cooking Classes, Limited Time Offer (LTO) products, shipping and... -
How can I see which Customers have signed up for the promotion?
You can view whether a customer has signed up via their Account record. In addition, you can see a list... -
Is there a way I can see which of my customers in NZ signed up for Rewards with Thermomix promotion, so I can now let them know that MyMix Rewards is available?
Yes, NZ consultants can view their customers via the “Loyalty POC Customers” Accounts Record list view available in The Hub. ... -
If my customer signed up for the Rewards with Thermomix promotion in NZ, can they now join the MyMix Rewards program and receive another welome voucher?
Yes. The Rewards with Thermomix promotion was a separate offer and members of that promotion may now sign up to... -
Is the Delivery Event voucher being replaced?
Customers who are not already members will be able to sign up to MyMix Rewards through the delivery event survey... -
My customer booked their delivery event in before MyMix Rewards was launched and thought they would be receiving the discount voucher. Can they still get it?
No, after the launch of MyMix Rewards the delivery event discount voucher offers will be removed. Delivery Event surveys completed...