Why is the price of Cookidoo® increasing? Due to rising costs, Vorwerk have announced a global price increase for new Cookidoo® subscriptions. On July 29th, the price...
I am currently on a free trial and would like to continue my Cookidoo® subscription at the old price. Do I have to start paying now? You can start your Cookidoo® subscription at any point in time before the price increase on 29th July to make...
What happens if I cancel my Cookidoo subscription? If you cancel your subscription and reactivate on or after 29th July you will be charged the increased price of...
I am on a voucher/trial and trying to secure the price by adding my payment details. The Cookidoo® website says I will be charged immediately, but you are saying I won’t be. Which is it? Sorry for the confusion – this is a systems error on the Vorwerk managed Cookidoo® site. We are aware of...
How long have I locked in the price for? If you have an existing Cookidoo(R) subscription and have enabled autorenewal of your subscription with up-to-date payment details, the price...
What happens if my customer purchases before 21 July but their Thermomix doesn’t arrive in time for them to lock in their 6-month trial? Your customer can lock in the $69 Cookidoo® subscription price as early as they choose to. They do not need...
I earn a voucher for my Cookidoo® every year. Do I need to do anything? Even if you have an active Cookidoo® subscription via a trial or a voucher, you may not have set up...
We recently earned Cookidoo Vouchers as incentives. Are these still valid? Yes, any Cookidoo vouchers issued are not impacted by this change. However, please ensure you have entered your payment details...
If my Customer purchases on 29 July, will they receive the 6 month or 3 month trial period? If the purchase on 29 July, the change will have already come into effect and therefore they will have access...