Can I trade in a TM3300 or TM21 for a new TM7?
Yes, any older model Thermomix® is eligible.Please choose ‘TM31’ for either a TM3300 or TM21 model.
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Can a family member take my old Thermomix® to the post office?
Yes, once you purchase your Trade-up TM7 you’ll receive an email with the instructions of how to return your old... -
Can Commercial customers take up the Trade up offer?
Yes, commercial orders can take advantage but they must follow standard payment terms. There are no extended commercial payment options... -
Are all payment options available for Trade up offer? (except EARN)
All payment options are available other than Direct Deposit and EARN. -
My customer just paid to have their existing Thermomix serviced and if they’d known about this offer they wouldn’t have had it repaired. Can they get a refund?
No refund can be given for the service already performed on an existing Thermomix service case. However, they are welcome... -
Do I get paid full commission for Trade Up sales?
Yes, Trade Up sales are considered a closed won sale and therefore receive full commission, count towards your total monthly... -
My customer is interested in joining as a Consultant, can they take advantage of trade up with the EARN Program?
Your customer can access the Trade Up offer to purchase their new TM7 but it can not be in conjunction... -
Is there a purchase bundle available with this Trade Up campaign?
This Trade Up campaign is available with the current 2nd bowl bundle offer and the introductory price on the Extended... -
Is there a limit of trade ups per person?
Customers with multiple Thermomix® to return can access the trade up offer for each Thermomix. These must each be processed... -
If a guest at a Cooking Experience decides to trade up, is the host eligible for Host Rewards?
Yes, standard Host Rewards apply as Trade Up sales are considered a closed won sale.