My customer’s Thermomix® is not working. Can they still trade up?
Yes, the Trade up offer is open to anyone with an older model Thermomix®.
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My customer is missing a part/accessory, can they still trade up?
Yes, customers are asked to return their existing Thermomix® with the complete Bowl, Blade and Lid (BBL) set, and ideally... -
What does my customer have to return?
Your customer will need to return their older model Thermomix® with the complete mixing bowl set and any accessories using... -
How does the return process work?
You will issue one of three Quick Order links to your customer, based on which model Thermomix they have. After... -
My Customers Thermomix is currently at the Service Centre, can they choose to Trade Up rather than repair?
Your Customer is free to choose to trade up. If the service of their Thermomix has commenced, they will be... -
My customer has a previous model spare BBL. Do they need to return it?
The second Bowl, Blade and Lid set doesn’t need to be returned. Please remind your customers that Thermomix® Bowls, Blades... -
Can a customer trade up their TM31?
Yes, this is applicable to all older model Thermomix. -
What happens to the returned Thermomixes?
Returned Thermomixes will be refurbished and repurposed or recycled. We reserve the right to on-sell any refurbished Thermomixes. -
Do Trade Up sales count towards my sales commission bonuses?
Yes, Trade Up sales count as a closed won sale, and therefore towards sales commission bonus levels and incentives. -
What about my customers who have already bought TM7. Can they change to this Trade Up offer?
If your customers are still in their cooling off period, they are able to change over to this offer if...