Which appliances are eligible to Trade In?
Older model Thermomix are eligible for this offer (TM3300 , TM21, TM31, TM5, TM6). Please choose ‘TM31’ for either a...
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Are Consultants allowed to share this offer on social media?
Please don’t share this offer on social media. It’s for direct sharing with your customers only. Official assets for sharing... -
What are the compliance requirements in sharing this?
When sharing this offer in a written context, this short wording must be featured in direct reference to the 24-months... -
What happens if my customer doesn’t have enough credit on their Q Card?
Customers should make sure they have enough available credit before lodging their order. If the order is declined during processing... -
What’s the difference between Q Card and Q Mastercard?
Q Card is the older product, while Q Mastercard is the newer option which is available to new applications. Customers... -
Is this available also for Kobold?
This finance option is not available for Kobold at this current time. -
How long will this process take?
Once your customer’s finance has been approved, we will endeavour to process their order within three business days. Once their... -
My customer would like to add additional accessories to my order. How do they do that with this manual process?
As their Consultant, you can add additional accessories to your customer’s order on their behalf, provided it is within their... -
When will this option be available?
Q Card / Q Mastercard will be an available finance option for NZ customers from 9am AWST 17 March. -
What assets will be provided?
We will have an updated Payment Options Flyer ready for go live on 17 March.