What language do I need to use when talking about the 3-month trial from 16 March?
It is important to stress this is a “free trial” not a “free subscription” and for eligible new customers in...
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Where can my customer find info about this?
Our website will be updated from 9am AWST 24 February on the Cookidoo page, the TM7 product page, the TM7... -
My customer bought and logged into my TM7 prior to 16 March, but I haven’t activated the free trial yet. Can I still get this offer?
Yes, as long as they’ve logged into Cookidoo® on your TM7 prior to 16 March, and have a message appearing... -
Why is this change happening?
As part of a global change around the world, we will be offering the Cookidoo free trial only to customers... -
My customer bought their TM7 prior to 16 March and have not received the 3-month trial.
The customer or Consultant can create a case via Customer Service who can provide them with a 3-month voucher to... -
Will the refurbished TM6s on TheMix Shop include the 3-month trial.
No, the 3-month trial is available only on eligible TM7 purchases. -
What is the process if a customer purchased their TM7 prior to the cut off but didn’t receive their appliance in time to activate the trial?
As long as they don’t have an active subscription already, they will be provided with a 3-month voucher to use... -
When do the changes commence?
The changes apply from 12am AWST 16 March 2026. -
My customer has a Cookidoo 2.0 subscription. They’ve never had 3.0. Are they eligible?
They will not be eligible for the free trial as they have a paid active subscription. -
My customer purchased prior to 11.59pm AWST 15 March, has logged into their TM7, but hasn’t activated their trial yet. Can they still activate after 16 Mar?
Yes, if they have logged in prior to 16 March, and if they have a message appearing on their home...