Why can’t my customer request their replacement blade for 6 months? To help manage stock availability during periods of high demand, we’ve introduced a 6-month waiting period before the complimentary replacement...
Do I earn commission on the Extended Warranty? No, commission is only earned on the Extended Warranty when it is sold at full price.
As a TL or BDM, how do I qualify for the Aviator Dream Trip? Open to all BDMs and Team Leaders around the world, in order to represent Australia and New Zealand, we first...
What is the TheMix Shop incentive for demo guests? This bonus reward of $100 TheMix Shop voucher, on top of standard Host Rewards, is available for anyone who has...
How will the $100 TheMix Shop voucher be sent? The $100 TheMix Shop voucher will be sent out to all hosts who have already held their demo, on a...
What are the T&Cs of the $100 TheMix Shop voucher? $100 TheMix Shop voucher is valid for 90 days from date of issue. Available to redeem online only and excludes...
What is a qualifying demo for the May and June Host Rewards? This Host Reward program is designed to expand Consultant networks. The criteria for a qualifying Demo are as standard for...
If I make 40 sales in Grand Prix, what do I earn? The 30 sales bonus in Grand Prix is higher. Should you make 40 sales from 1-28 June, your bonus commission will be rounded up to $30,000 from $29,600.
What is the Newcomer 2nd bowl incentive and who is eligible? All Newcomers on Earn, with a start date from 1 March, will qualify for the 2nd TM7 bowl with 2...
I am a ,,Earn Newcomer with a start date after 1 March, but I have completed my Earn program. Do I still qualify. Yes, lucky you! As long as you are an Earn Newcomer, with a start date after 1 March, you can...
What appliance can be traded in for $150 off? An appliance with a cord that can replace a function of Thermomix® will be accepted. Appliances with a lithium battery...
How long does the customer have to send the Trade In appliance back? Your customers have 10 business days from the date of their Trade-Up order to lodge their return with Australia Post....
With the change of customer offers on 10 June, what about customers who purchased the $1 Extended Warranty from 1-9 June? These customers will be contacted on Wednesday 10 June to offer them the chance to upgrade to the bowl and...
Advertised assets show the $1 Extended Warranty offer until 28 June. How can the offer change? All offers are subject to change. To ensure customers can make an informed choice, we provided two days’ notice before...
What about customers who purchased 1 – 9 June? We kindly request you do not contact Customer Service regarding your TM7 customers 1 – 9 June, wishing to change...