Extended Warranty

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Extended Warranty

Can my customer buy the warranty on its own?

At this time, the extended warranty is available only at the time of purchase for new Thermomix TM7 customers.
How does my customer add the warranty?

The extended warranty will appear as an optional upsell in cart. Your customer needs to add it before checking out.
My customer bought their TM7 before this offer went live. Can they take addvantage of the extended warranty promotion?

If your customer is still in their 10 day cooling off period, they are free to cancel their order and...
How does my customer access their new blades?

They can contact Customer Service at any time during their 5-year warranty period. This begins at the date of purchase.
Will the replacement Thermomix be a TM7?

Yes, it will be a TM7, subject to availability.
Where will the information be available for customers?

Please share the promotional flyer with your customers. There will also be extended warranty information on the website.
Will this be available for older model Thermomix® and existing customers?

Not at this current time
Will I get paid commission?

There will be no Consultant commission associated with this promotional period.
If I want to buy a TM7 to offer as a raffle prize and I purchase the extended warranty, can the warranty be transferred to the winner alongside the TM7?

Yes, as per the T&Cs of the extended warranty, it is transferrable. Please follow the usual warranty transfer process.
Will the customer be emailed the full T&Cs?

Yes, the customer is emailed the full T&Cs when they purchase.
Will I get paid commission after the promotion period?

Yes, Consultants will earn $35 commission on full price Extended Warranty. There will be no commission applicable wherever the Extended...