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• Should I recommend that the customer contact Customer Service if their status on Cookidoo® is showing as “Cancelled”?
• The customer is concerned their recipes and account data will be lost as their status on Cookidoo® is showing as “Cancelled”. What should I tell them?
• Why is the Cookidoo® account showing “Cancelled” before the customer receives an email?
• Does the customer need to do anything if their status on Cookidoo® shows as “Cancelled”?
• Will the customer lose access to Cookidoo® if their status shows as “Cancelled”?
• Has the email with the wrong link affected customers’ Cookidoo® subscriptions?